The domestic operator services are provided
for the benefit of the local customers of Sri Lanka. Several
new services have been introduced to provide the customer
more benefits through Sri Lanka Telecom Services.
| 1. |
Operator Assisted National Calls -1201 |
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To obtain assistance on making local or national phone calls.
For more information, go to Domestic Voice Services - Operator Assisted Call page |
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| 2. |
Faults Reporting - 1241 (24hrs / free) |
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The customer dials 1241 to report telephone faults from anywhere in the island. This is a charge free number.
Directory Information Assistance National Service - 1231
For information on calling national telephone numbers. |
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| 3. |
Tele Rainbow Service - 1230 |
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Provides business information about Rainbow Pages advertiser listings. |
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| 4. |
Wakeup Calls |
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Our alarm call system is also operated along with the night services. This service provides "Wakeup" calls for customers.
There are two types of alarm bookings: |
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Programmable Alarm Calls
Alarm calls can be programmed by keying in to your telephone *47*
followed by the time you wish to be awakened at and press #.
eg :-
A customer wanting to be awakened or reminded at 0230 should
key-in *47*0230#.
To cancel the wake up call, key-in *48*0230#.
To be awakened or reminded at 1430 in the afternoon, key-in
*47*1430#.
To cancel the wake up call, key-in *48*1430#.
If you are unable to programme your telephone for alarm calls,
contact your nearest Regional Telecom Office for assistance. |
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Operator Assisted Alarm Calls
Customer could dial 1201 and book an alarm call by which
an operator will wake him up at the specific time he
needs to be woken.
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| 5. |
To check current Time
Sinhala - 1292
Tamil - 1293
English - 1294 |
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| 6. |
Other SLT Service Assistance |
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Bill Inquiries - 1242 (24hrs / free)
Internet & E-Mail, IP, SLT Broadband, IPTV & Broadband Help Desk - 1243 (24hrs / free)
CDMA prepaid service (for CDMA customers only) - 1222
SLT Internet Access - 1250
SLTNet Dialup Acceleration-1255
SLT Passport / Premium IDD Card Service-1288
Tele Greetings -1295
SLT Bill Information-1296
SLT Information Service – 1297 |
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| 7. |
SLT Personalised Services |
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E-mail reader, Conferencing - 1298
Data Circuit Faults Reporting - 011 238 1381
Call Centre Information - 011 232 3232
SLT Passport Card/GLG Card Help Desk - 011 245 1451
To get your new telephone connection or to obtain services such as shifting or changing the ownership of a telephone connection,
contact : The Regional Telecom Office Manager of your area or the nearest SLT Teleshop. |
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| 8. |
SLT Call Center (Telegraph) Operations |
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Phonograms (Telegrams through 1263)
You can send telegrams (text messages) to locations either in or outside
Sri Lanka, through our operators by dialing the charge free number 1263.
The message to be sent has to be conveyed to the operator verbally by
the customer.
Following enhanced services are now available.
Phonograms (Telegrams through 1263)
You can send telegrams (text messages) to locations either in or outside
Sri Lanka, through our operators by dialing the charge free number 1263.
The message to be sent has to be conveyed to the operator verbally by
the customer.
Following enhanced services are now available. |
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Telegreetings (Greeting Cards) - 1263
It is now possible for SLT customers to send greeting cards or
congratulatory cards by contacting our call centre operator on the
above number |
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Fax-O-Grams -1263
You can fax your text messages to be delivered as a telegram.
Reciprocally, telegrams can be sent to fax numbers through the 1263
Phonograme Service. It is also possible to submit a fax message to be
transmitted at a specific time. |
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E-Grams -1263
The messages to be delivered as telegrames can be e-mailed to our Call
Center. It is also possible to send telegrams to e-mail addresses through
1263 Phonogram Service. |
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Speed-O-Grams -1263
Any Phonograme, Fax-O-Gram or E-Gram originating from any part of
the island, between 7.00 AM & 4.00 PM will be delivered in Colombo
metro area within 3 hours of submission. Messages submitted after 4.00
PM will be delivered before 10.00 AM the next day.
For more information contact (011) 232 1000 |
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| 9. |
If you are receiving a nuisance call, How to handle nuisance calls
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Remain calm and do not respond in any way to the caller. |
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Do not enter into a conversation and especially do not reveal any
personal information about yourself or your house hold. |
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If the caller phones you repeatedly, do not speak first; genuine callers
will identify themselves. |
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If you have the Caller Line Identification (CLI) facility on your phone, note
down the caller’s number, date & time of the call for future reference. |
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If the problem persists, contact your Regional Telecom Office Manager
(RTOM) with the relevant information. |
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SLT will make every effort to assist you and take measures to stop this
social menace.
According to the Telecommunication Act No.25 of 1991 such types of
abusive calls are dealt within sections 58 and 59.
To avail yourself of the CLI facility contact your nearest SLT Teleshop. |
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