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Next Generation Network Services
What is Hosted PBX?
Hosted PBX system delivers PBX functionality as a service, offered from a single centralized system (maintained at the service provider's premises) to end users over an IP network. This means that the customer doesn't need to invest on installation and maintenance of PBX equipment at their premises.
The Centralized Hosted PBX system maintained by the service provider will be partitioned to cater to different customers.
Hosted PBX application delivers a complete suite of enhanced PBX functionality over any IP connection. We can simply set up your enterprise that in turn can easily set up different users and groups within the enterprise. All setup and configuration is done via the web portal. We target businesses from those with as few as five end users to large enterprises with thousands of users distributed.
Further with this solution customers can obtain feature-rich telephony services than that was offered through legacy premises-based PBX systems. Customers can choose extensions from three kinds with different features.
In addition to the features available from premises-based PBX systems, hosted-PBX;
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Allows a single number to be presented for the entire company, despite its being geographically distributed. A company could even chose to have no premises, with workers connected from home using their domestic telephones but receiving the same features as any PBX user. |
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Allows multimodal access, where employees access the network via a variety of telecommunications systems, including POTS, ISDN, cellular phones, and VOIP. This allows one extension to ring in multiple locations (either concurrently or sequentially). |
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Supports integration with custom toll plans (that allow intra company calls, even from private premises, to be dialled at a cheaper rate) and integrated billing and accounting (where calls made on a private line but on the company's behalf are billed centrally to the company). |
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Eliminates the need for companies to manage or pay for on-site hardware maintenance. |
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By Obtaining Business Trunking services, customers have already invested on Legacy PBX systems can interoperate with the Hosted PBX system end devices at the same premises. |
Why Hosted PBX?
The following comparison clearly explains the benefits of Hosted PBX
| Hosted PBX Vs Premise Based PBX |
| Attribute |
Hosted PBX |
Premise Based PBX |
| Scalability |
Start small and grow incrementally (extensions /features) |
Start at large scale |
| Cost |
Lower cost with outsource |
Higher when total costs factored in |
| Hardware |
No investment on hardware except for the phone units |
Expensive, proprietary hardware |
| Hardware |
-Full multi-tenant support
-Better resource allocation |
Single system caters to a single customer |
| System Maintenance |
Will be taken care by the SP |
In-house expertise should be maintained |
| Networking |
-Centralized mgmt. and MACs
-Uniform Dialling plans
-Uniform service set |
Hard-to-manage Dialling plans |
| Openness & standards |
-SIP-based
-Open CPE |
-Proprietary
-Closed CPE |
| Technology Risk |
Borne by service provider |
Borne by enterprise |
| Management |
Centralized system management. |
Management based on each system |
| Security |
Centralized security controls will be implemented |
Premise based security |
Features Available
Customers can obtain extensions with under mentioned types in any combination as per their requirement.
• Bronze extensions
• Silver extensions
• Gold extensions
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Features in Bronze extensions |
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Call Intercept (G) |
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Call Waiting |
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Calling Group ID Delivery |
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Calling Line ID Configuration (G) |
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Calling Plans Incoming/Outgoing (G) |
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Dial Tone/Connectivity (P) |
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Extension Dialling |
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Hunt Groups |
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Series Completion (G) |
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Voice Portal (G) |
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Web Portal-Group (Moves, Adds, Changes) |
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Call Forwarding Always |
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Call Forwarding Busy |
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Call Forwarding No Answer |
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Call Forwarding Remote Access |
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Configurable Extension Dialling (G) |
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Configurable Feature Code Prefix (G) |
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Configurable Feature Codes (G) |
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Device Inventory |
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Group Resource Inventory Reporting |
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Loudspeaker Paging |
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Features in Silver extensions |
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Auto Call Back (Intra group) |
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Call Hold |
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Call Return |
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Call Trace |
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Call Transfer |
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Calling Name Delivery |
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Cancel Call Waiting per call |
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Consultation Hold |
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Do Not Disturb |
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Last Number Redial |
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Speed Dial 100 |
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Speed Dial 8 |
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Three-Way Calling |
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Web Portal Call Logs (P) |
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Anonymous Call Rejection (P) |
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Calling Line ID Blocking per Call |
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Calling Line ID Delivery |
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Video Call Intercept (G) |
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Features in Gold extensions |
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Account Codes |
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Alternate Numbers |
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Authorization Codes |
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Auto Hold/retrieve |
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Busy lamp field support for attendant console |
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Call Capacity Management |
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Call Forwarding Ring Splash |
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Call Forwarding Selective |
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Call Manager Express |
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Call Manager Personal (Click to
dial ,Redial , Hold, transfer, three-way calling) |
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Call Park |
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Call Pickup |
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Call Screening by Digit Pattern |
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Calling Line ID Blocking |
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Calling Line ID Delivery per call |
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Calling Plan - Enhancement (G) |
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Cancel Call Waiting |
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Directed Call Pickup |
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Directed Call Pick-Up with Barge-in |
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Distinctive Alert / Ringing |
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Diversion Inhibitor |
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LDAP Directory Integration |
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Multiple Call Arrangement |
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Music on Hold |
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Outlook Integration |
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Phone List -Call Log |
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Phone List -Group |
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Phone List- Personal |
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Printable Group Directory |
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Priority Alert/Ringing |
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Push-to-Talk (Intercom) |
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Remote Office |
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Selective Call Acceptance |
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Selective Call Rejection |
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Sequential Ring |
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Shared Call Appearance (P) |
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Simultaneous Ring (Personal) |
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Video Add-On |
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Video on Hold |
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Voice Portal Calling |
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