Additional Products
Account and Authorization Codes

Account Codes
The Account Codes service enables you to track the calls made to outside of the group by prompting users for an account code.

This service does not validate the codes entered, so calls are not blocked.

Account Codes can also be implemented on a per-call basis in which users have the option to enter an account code by Dialling a feature code before the call.

Account codes would be best suited for auditing purposes and to manage your outgoing calls.

Authorization codes
As opposed Authorization codes performs an authorization of calls made to outside of the group by prompting users for an authorization code. Calls will not be connected unless a valid code is entered.

Authorization codes would be best suited to restrict outgoing calls ex: Restrict IDD calls.

Assistant
Assistant is an integrated toolbar that enables you to make and accept telephone calls, and change telephone settings from Internet Explorer.

Assistant is offered both to enterprise users and personal users.

Assistant-Personal Toolbar 
This service has the following features 
• Click-to-Dial
• Send to Voicemail
• 3-Way Conference
• Call History
• Caller ID Screen Pops

Use buttons to change settings of services, such as:
• Call Forwarding
• Do Not Disturb
• Messaging

Assistant-Enterprise Toolbar
The Assistant-Enterprise is an integrated toolbar that enables users to make and accept telephone calls, and change telephone settings from within Microsoft Outlook and Internet Explorer.

• Click-to-Dial
• Call Transfer
• Send to Voicemail
• 3-Way Conference
• Group Directory
• Personal Directory
• Call History
• Caller ID Screen Pops
• Outlook Calendar Integration

Use buttons to change settings of services, such as:
• Call Forwarding
• Do Not Disturb
• Remote Office
• Call Manager Express
• Messaging

The user services allow a user to specify multiple profiles. Each profile is associated with a set of criteria (phone numbers, time of day, and so on) and a custom media file. When a call is received, it is compared with the profiles associated with the user. If a match is found then the associated custom media file is used, otherwise the group service is checked. If active then the group's custom media file is used, otherwise

Direct Inward Dialling
Users can be assigned a 10-digit directory number that can be used to receive calls directly to their phone, without forcing access via a central number. Incoming calls can be received via the phone or the Call Manager

DID facility can be provided to any extension in the Hosted PBX, Home PBX, or Small

Hotelling
"Hotelling" enables mobile users to share office space and phones on an as-needed basis, like a hotel room.

The Hotelling service supports this activity by enabling users with guest privileges to log in to a host account via their web portal or voice portal. This enables the employee to use the host phone to make and receive their calls as usual, while retaining their own Hosted PBX user profile.

Hunt Groups
Hunt Groups allow users within a group to be included in a specified sub-group to handle incoming calls received by an assigned Hunt Groups phone number. Group administrators can choose from any of the following "hunt" schemes, each of which rings the specified phones in a different manner:

Circular sends calls in a fixed order. The call is sent to the first available person on the list, beginning where the last call left off.

Regular sends calls to users in the order listed by an administrator. Incoming calls go to the first available person on the list, always starting with the first person on the list.

Simultaneous rings all of the users in the group simultaneously; the first user to pick up the ringing phone is connected.

With Uniform , as a call is completed, the user moves to the bottom of the call queue in a shuffling fashion. The next incoming call goes to the user who has been idle for the longest. If a user receives a call that was not directed to them through the hunt group, the call will not be included in the receiving order for Uniform calls.

Weighted sends calls to users according to a pre-defined weighting. Each user is assigned a weight corresponding to the percentage of incoming calls they should receive.

If the originating user uses the Push to Talk feature, then the attributes of the Push to Talk feature are used (one-way or two-way broadcast, auto-answer, access control list). The Push to Talk profiles are used when a member receives a Push to talk group call.

This feature allows an administrator to define a group composed of a list of member users. These members can be part of the same group or enterprise (specified by user name, extension or location code + extension) or can be external users (specified by a phone number or SIP URI).

Directory Integration
Directory Integration enables users to access contact names and phone numbers from an external LDAP (Lightweight Directory Access Protocol) directory using an additional tab on their Call Manager. The LDAP tab enables users to click-to-dial a contact and performs searches by contact name. This services can be integrated with an enterprise's own private directory or a public directory provided by the service provider

Messaging Suite
The Voice Messaging service enables users to record messages from callers for calls that are not answered within a specified number of rings, receive busy treatment, or are transferred directly to voice mail. Callers have the option of reviewing and/or changing their message and will hear a warning tone if the maximum message length is about to be reached.

Group Music on Hold
Music On Hold enables group administrators to upload an audio file (.wav file containing music, advertising, and so on) onto the system to be broadcast to held parties. This service can be used in conjunction with the following services: Call Centers, Call Hold, and Call Park.

Music On Hold can be configured at the department level. Otherwise, the group-defined audio source is used by default.

Users can enable/disable Music On Hold on a per call or persistent basis by either using the respective feature access code or their web portal. This service is especially useful for users are participating in a conference call.

Receptionist
The Receptionist is a carrier class IP Telephony attendant console for use by receptionists, or telephone attendants, who manage and screen inbound calls for enterprises. Receptionist is a feature-rich desktop application that is fully integrated with the Hosted PBX platform. The application delivers the following benefits to users:

The Receptionist Package can be used under a number of different operational scenarios. These scenarios include:

Shared Call Appearance
Shared Call Appearance ties multiple devices to the same user, allowing incoming calls to ring on up to 35 additional phones simultaneously and connecting to the first phone to be answered. A call on a shared line can be held on one phone and retrieved from any other phone. 

Example applications of Shared Call Appearance include setting up a second line for an executive assistant or creating a hosted key system solution with multiple lines being shared across multiple phones in an office.

System Features
Our Hosted IP-Voice System provides both expected and enhanced features. Expected features are Centrex or other standard call processing and handling call treatments. Enhanced features are additional functionality such as the Call Manager and services for additional devices, such as simultaneous ring. Many features are managed via web portal, giving the user a point-and-click interface for invoking services, and some features have an additional star code or flash-hook method of invocation. There are features that are assigned to and customized by individual users, called Personal Features, and services that are assigned to an entire group and managed by the administrator, called Group Features. The Group Features section is followed by a description of System/Service Provider Features, which explains several group-specific options available for service providers. Finally, Network Features explains the call translation and routing policies on the Network Server.

Personal Features

Alternate Numbers
The Alternate Numbers service enables users to have up to ten additional phone numbers and/or extensions assigned to them. Normal ringing is provided for incoming calls to the primary phone number and users have the option of enabling one of five distinctive rings for the other ten. For outgoing calls from the user, the user's primary phone number is the calling line identity.

Anonymous Call Rejection
The Anonymous Call Rejection service enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID. By activating the service via a web interface, callers without available caller identification are informed that the user is not accepting calls at that time. The user's phone does not ring and the user sees or hears no indication of the attempted call. This service does not apply to calls from within the group.

Assistant (Personal)
PC-based MS Explorer toolbar that provides desktop access to the system features, including service configuration and call control.

Authentication
Authentication is performed upon the registration of an IP phone. This ensures that the user of the device is authorized to gain access into Hosted IP-Voice System . SIP invites may also be authenticated on an on-going basis at pre-defined intervals. Standard digest authentication is used. The authentication information is configured both in the phone and via the group web portal. Hosted IP-Voice System also provides policies that ensure that the location in a received call origination matches the registered location. If not then the system returns an appropriate error return code. All call originations from unregistered phones are denied.

Auto Callback
Auto Callback enables users who receive a busy condition to monitor the busy party and automatically establish call when busy party becomes available. This service can only be activated when calling within the same group.

Automatic Hold/Retrieve
The Automatic Hold/Retrieve service provides an alternate method to hold and retrieve calls for System users. Specifically, service can be setup where calls are held without having to use feature access codes. The service is especially useful to attendants handling large volume of incoming calls by allowing them to hold calls by simply transferring them to dedicated parking stations.

Barge-In Exempt
Users with Barge-In Exempt assigned to them cannot have their calls barged-in on by other users.

Blind Call Transfer
Blind Call Transfer enables a user to transfer a call unattended before or after the call is answered. Users can only execute blind call transfer from the Call Manager.

Call Forwarding Always
Call Forwarding Always enables a user to redirect all calls to another destination. The user controls the service via a web interface or from his/her phone, via a star code. Both provide the ability to activate and deactivate the service. If activated, a user must specify the forwarding number.

Call Forwarding Busy
Call Forwarding Busy enables a user to redirect calls to another destination when an incoming call encounters a busy condition. The user can control the service via a web interface, which provides the ability to activate and deactivate the service. Alternatively, users have the option of enabling and disabling the service using the respective feature access codes (that is, star codes). If activated, a user must specify the forwarding number.

Call Forwarding No Answer
Call Forwarding No Answer enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings. The user can control the service via a web interface, which provides the ability to activate and deactivate the service. Alternatively, users have the option of enabling and disabling the service using the respective feature access codes (that is, star codes). If activated, a user must specify the forwarding number and the number of rings before forwarding.

Call Forwarding Remote Access
Call Forwarding Remote Access enables users to activate, deactivate, and program their Call Forwarding Always service from any phone via their Voice Portal.

Call Forwarding Selective
Call Forwarding Selective enables a user to define criteria that causes certain incoming calls to be redirected to another destination. If an incoming call meets user specified criteria, the call is redirected to the user specified destination. The user controls the service via a web interface, which provides the ability to set the forwarding destination address and the criteria sets for determining which calls require forwarding. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined and a different forward-to number can be set for each.

Call Notify
Call Notify enables a user to define criteria that causes certain incoming calls to trigger an e-mail notification. If an incoming call meets user specified criteria, an e-mail (or short message to a cell phone) is sent to the notify address informing the user of the details of the incoming call attempt. The user controls the service via a web interface, which provides the ability to set the notify e-mail address and the criteria sets for determining which calls trigger a notification. A criteria set is based on incoming calling line identity, time of day and day of week. Multiple criteria sets can be defined.

Call Return
Call Return enables a user to call the last party that called, whether or not the call was answered. To call back the last party that called, the user dials the call recall star code. The system stores the number of the last party to call, and connects the user to that party. Users can also execute call recall via the Call Manager.

Call Screening by Digit Patterns
This service enables users to specify digit patterns instead of individual phone numbers on the following selective services: Selective Call Forwarding, Selective Call Acceptance, Selective Call Rejection, Call Notification, and Priority Alert. Digit patterns consist of a sequence of digits followed by the * wildcard. For example, 240* would apply to any calls from phone numbers starting with 240.

Call Trace
Call Trace enables users to request that a call they have received to be automatically traced by Dialling a feature access code after the call.

Call Transfer with Three-Way Consultation
This service enables a user to make a three-way call with the caller and add-on party before transferring the caller. To initiate call transfer with three-way consultation, the user depresses the flash hook and dials the add-on party. When the call is answered, the user depresses the flash hook and forms a three-way call with the add-on party and caller. To transfer, the user hangs up causing the caller to be connected to the add-on party. Users can also execute call transfer with three-way consultation via the Call Manager.

Call Transfer with Third-Party Consultation
This service enables a user to consult with the add-on party before transferring the caller. To initiate call transfer with consultation, the user depresses the flash hook and dials the add-on party. When the call is answered, the user can consult with the add-on party. To transfer, the user hangs up causing the caller to be connected to the add-on party. Users can also execute call transfer with consultation via the Call Manager.

Call Waiting
Call Waiting enables a user to answer a call while already engaged in another call. When a second call is received while a user is engaged in a call, the user is informed via a call waiting tone. To answer the waiting call, the user depresses the flash hook. The user connects with the waiting party and holds the original party. By depressing the flash hook, the user reconnects to the original party and holds the waiting party. The feature completes when any party hangs up. Users can also execute call waiting via the Call Manager.

Calling Line ID Delivery
Calling Line ID Delivery enables the delivery of a caller's identity to a user via the Call Manager and phone (if capable). Delivered information includes the caller's phone number and name. The information is delivered to the web interface and the phone (if capable) only if the information is available and has not been blocked by the caller.

Calling Name Delivery
Calling Name Delivery provides the calling name for incoming calls by querying an external database for the information if it is not received in the call set-up messaging. Although Hosted IP-Voice system 's standard Calling Line ID Delivery provides the calling number and name for all calls within s, calling name information is typically not passed with calls received from external parties (for example, PSTN-originated calls).

Call Manager
The Call Manager provides users with a web-based tool for invoking their services, as an alternative to using star codes and depressing the flash hook.

Call Manager Express
The Call Manager Express service provides a single web screen for end users to pre-configure their call treatments for incoming calls. This macro provides an alternative to individually configuring services through multiple web screens. Users configure how their calls should be handled for each of the following profiles:

Custom Ringback
Customer Ringback enables a user to specify custom media files to be used for ringback, when incoming calls are received. When the user is called, the system allocates a media

resource and plays a custom ringback file to the caller instead of the standard ringback tone.

Direct Inward/Outward Dialling
Users can be assigned a 10-digit directory number that can be used to place/receive calls directly from/to their phone, without forcing access via a central number. Incoming and outgoing calls can be placed/received via the phone or the Call Manager (except an initial incoming call, for which the phone must be taken off hook).

Directed Call Pick-Up with Barge-In
In addition to the ability to pick-up a call directed to another user in the same customer group, this version of the Directed Call Pick-Up service also enables the user to barge-in on the call if already answered, thereby creating a three-way call. Administrators can configure whether or not a warning tone is played when a barge-in occurs.

Diversion Inhibitor
The Diversion Inhibitor service prevents calls redirected by a user to be redirected again by the called party. This service is especially useful to prevent calls from being answered by another user's voice mail when using Simultaneous Ring or Sequential Ring.

Distinctive Alert/Ringing
Distinctive Alert/Ringing service provides a different call waiting tone (i.e., alert) or a different ringing cadence for intra-group calls versus calls received from outside of the group. Calls made within a multi-group enterprise are also recognized as internal calls.

Do Not Disturb
Do Not Disturb allows a user to set their station as unavailable. All calls to the user are given busy treatment. The user controls the service via a web interface, which provides the ability to activate and deactivate the service. An indicator on the Call Manager is also available for users. Alternatively, users have the option of enabling and disabling the service using the respective feature access codes (that is, star codes). If activated, all calls to the user are given busy treatment.

Feature Access Code Service Chaining
This activity enhances the validation performed on the phone number entered on the configuration page of various System services to allow for entering feature access codes and speed codes in addition to phone numbers and extensions.

Enhanced Privacy on Hold
This feature introduces a specification to identify a held call as being "privately held" so that system will not allow the call to be retrieved from another station. This is important for Shared Call Appearance applications where system supports hold and retrieve across stations. Currently, if the call is held on one station, then any other station in the shared call group can retrieve it.

Extension Dialling
End users are able to dial extensions via their Call Manager or phone to call other members of their business group.

Flash Call Hold
Flash Call Hold enables users to hold a call for any length of time by flashing the switch-hook on their phone and Dialling the respective feature activation code. Parties are reconnected again when the switch-hook is flashed and the feature activation code is dialed again.

Force Use of Uncompressed Codec
This feature allows an administrator to force a user to use an uncompressed codec on a system, service provider/enterprise, group, or user basis. For all calls to or from a user with this feature enabled, the codec is forced to G.711 and all appropriate features are disabled. This feature is important considering that for some CPE, it is not possible to configure ports to use different codecs. This causes problems when a carrier uses a compressed codec on a device, but needs to designate ports on the device for fax machines or modems. Fax machines and modems require the use of a clear channel and an uncompressed codec

Hoteling
Companies often reserve a set of cubicles and phones for mobile workers who come in to the office from time to time. "Hoteling" enables mobile users to share office space and phones on an as-needed basis, like a hotel room.

IP Phone Support
SIP-based IP phones are supported by the system (as well as basic analog phones or soft clients). Users with IP phones can choose to leverage the full capabilities of the Call Manager, or they can choose to use their IP phone to perform some of the multi-call functions, such as conferencing and transfer with consultation.

Last Number Redial
Last Number Redial enables users to redial the last number they called by clicking the "Redial" button on their Call Manager or by Dialling a feature code (for example, *66).

Directory Integration
Directory Integration enables users to access contact names and phone numbers from an external LDAP (Lightweight Directory Access Protocol) directory using an additional tab on their Call Manager. This tab enables users to click-to-dial a contact and perform searches by contact name. This services can be integrated with an enterprise's own private directory or a public directory provided by the (service provider) SLT.

Multiple Call Arrangement
Multiple Call Arrangement overlays Shared Call Appearance (SCA), allowing users to make and receive multiple calls simultaneously on their different SCA locations. This feature provides more effective support for the manager/administrative assistant scenario in the following ways: a) all incoming calls are presented to all locations, regardless of ongoing calls, b) when a location is busy on a call, other locations can still originate calls.

Outlook Integration
This service enables users to integrate their personal contacts in Microsoft Outlook 2000 with their Call Manager. Using the Outlook Contacts tab in the Call Manager, users can perform a search of their personal Outlook contacts by name or company. Once the desired contact is located, users can click-to-dial one of the contact's phone numbers or the user can choose to display the contact's v-card by clicking their name.

Personalized Name Recording
Users can record their name to be played back to incoming callers in conjunction with multiple services, including Voice Messaging and Auto Attendant. A .wav file is recorded and uploaded via phone and respective Call Manager Personal web screen.

Phone Lists

Personal Phone List
This phone list enables users to dial frequently called numbers by selecting from a searchable list of names on their Call Manager. Each user can add, delete, edit, and re-order numbers in their Personal Phone List, which serves as a personal speed dial list. Users can add multiple numbers to this list by uploading them from a flat file.

Group Phone List
This phone list enables users to dial any other member of their business group by selecting from a list of names on their Call Manager. The list also serves as a searchable company directory, listing names, numbers, and e-mail addresses.

Each user added to the group is automatically added to this list. Also included are the extensions for reaching the Auto Attendant(s), Hunt Group(s), and the Voice Portal, when applicable. Group Administrators can add additional phone numbers to the Group Phone List by either adding them individually via their web portal or by importing them from a file.