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Employees

Staff Strength
Employee Functional Levels 2007 2006 2005 2004 2003
           
Executives 5783 572 527 506 477
           
Technical Employees 3195 3254 3393 3373 3327
Non-Technical Employees 2658 2671 2768 2822 2890
Contract Employees 583 650 623 473 442
Total 7014 7147 7311 7174 7136
Income per Employee (Rs. '000) 5,285 5,053 4,005 3,719 3,430
Profit per Employee (Rs. '000) 768 766 595 365 344
Assets per Employee (Rs.'000) 11,249 11,075 10,387 10,111 9,645

Investment on Education and Training
SLT’s training regime followed the strategic phases of business development over the years. Thus training opportunities are focussed to cater to the needs of the individual in support of the Company’s applicable
growth phase.

For example over the period 1997 to 1998, SLT was concentrating on increasing connections and bringing down turn around time from application to provision of connections. Thus, all OSP staff underwent extensive training in network expansion techniques, project management and network deployment.

Training was also geared to improving the IT literacy of staff.

The emphasis on technical training during this period, was also beginning to be augmented with the imparting of management skills and soft skills development.

During the period 1999 to 2001, SLT concentrated on building an effective Corporate Management structure. Along with a continuing regime of technical training, the Company provided management programmes for senior and middle level managers, often at external resource centres, to provide our staff with vital exposure to new management concepts and best practices.

Also, programmes were provided to enhance motivation and workplace co-operation amongst employees.

  2006 2007
  Local Foreign Internal Total Local Foreign Internal Total
                 
No. of Programmes 117 178 870 1165 127 126 773 1026
No. of
training hours
11,094 22,992 193,860 227,946 9,634 8,286 156,768 174,688
No. of Participants 636 540 17,298 18474 785 279 12,232 13,396


Investment on training
  2007 2006 2005 2004 2003
Total Expenditure in millions 15.1 178.1 101.6 111.4 76.5
Personnel Cost in millions 5,479 4,565 3,875 3,395 3,364
Total Expenditure as a % of Personnel cost 2.76% 3.90% 2.63% 3.28% 2.27%
Turnover in millions 37,068 36,109 29,282 26,753 24,447
Training Investment per employee in Rs. 21,542 24,920 13,897 15,528 10,720


A scheme to provide financial assistance to enable our employees to follow educational courses such as Master’s Degrees, PG Diplomas and other Diploma programmes was also commenced.

From 2002 to 2003, the Company’s training began to focus on enhancing levels of Customer Satisfaction, to parallel our drive to meet the growing competition in the market-place. Subjects such as Marketing, HR Management, Finance, Attitude Development, Financial Awareness for non-financial staff and Technical Awareness for non-technical staff, began to figure in our training curriculum.

A good example of how we approached this phase was the seminar we conducted for OPMC staff. Here, we focussed on the constantly evolving face of technology and the importance of preparing to face market competition. Topics covered included the New Technology, Marketing, Market Competition, Customer Service and Preparing to face Market Competition.

The Company also fully espoused the 5S and Kaizen concepts. The Company’s focus during the years 2004 and 2005 was to become the market leader and here too, our training began to reflect this approach. SLT Training went external and we

Expenditure on employee welfare
  2007 2006 2005 2004 2003
Total Expenditure (Rs. million) 264.9 264.6 214.71 191.87 194.23
Expenditure Per Employee (Rs.) . 37,367 37,026 29,368 26,745 27,218

began to position our training entity as a top of the line telecommunications instructional body for external students, by offering such courses as BTEC Higher National Diploma with Edexcel of UK and Certificate, Diploma and Advanced Diploma courses with City and Guilds, UK.

This diverse training curriculum, where the technical exists in harmony with soft skill development, continues to be offered into the year 2007 as well.

Concerning the welfare of staff
Welfare services and benefits to our people have improved remarkably over the past decade.

Our basic premise was to build a healthy, contented, loyal and productive SLT family, who would take pride in their Company, claim ownership and responsibility for success as well as shortcomings and ‘be a part of the solution’ wherever possible.

There are many facets to our endeavours in this regard - here are some of them.

Making a Difference with IT
SLT began to make interaction between staff and the Company less cumbersome, with the computerisation of several HR processes such as those relating to leave taking and application for loans and medical facilities. This process of mechanisation has significantly quickened the time taken to process and fulfil such requests.

Taking Contentiousness out of Grievance
The Company also introduced emancipated grievance handling procedures which serve the purpose, not only of ‘keeping the peace’ and fostering harmony and understanding between employee and employer, but also imparts valuable programmes educating and counselling employees on a wide range of topical issues.

The joint efforts of Company and staff have helped us to halve our chronic absentee rates over the past 4 years.

Understanding Each Other
The success of our enterprise depends on how well we get on, as the SLT family. Great effort has gone into strengthening the relationship between the Company and our Unions, through a process of dialogue.

Employee awareness programmes focussing on workplace co-operation have been augmented by the formation of workplace co-operation sub-committees, with the ultimate aim of transforming these bodies into self managed teams.

In all, our endeavours we stress the value of discussion - an issue discussed, is often an issue resolved. In this regard we are proud of our workforce and their representative Unions who respond in good spirit.

The Value of Wellness
A healthy workforce is a true win-win situation for all. Not only does the employee benefit from leading a productive and healthy life at work and at home, but the Company gains through decreased man hours lost, plus most importantly, through the application of healthy bodies and minds to our processes of business.

To that end, SLT balances an extensive health education programme with its annual medical programme ‘Suwatha’. The latter was begun in 2006 and is geared to help our people check their health at regular intervals. It has been invaluable in diagnosing chronic ailments in timely manner, which of course helps afford a better chance of effective treatment and recovery. Employee participation in this scheme is extremely high.

Service Analysis (As at 31.12.2007)
Service
(years)
Corporate
Mgt.
Executive
Mgt.
Senior
Mgt.
Middle
Mgt.
Non-
Mgt.
Total
Above 20 7 22 30 102 2,738 2,889
16 - 20 1 13 16 3 554 586
11 - 15 - 1 77 58 1,829 1,965
06 - 10 - - 79 68 488 635
Below 5 - - 5 98 826 929
Total 8 36 207 329 6,435 7,014


Gender diversity (As at 31.12.2007)
Employee Levels Male Female Total
Executives 431 147 578
Technical Employees 3,013 187 3,195
Non-Technical Employees 1,119 1,514 2,658
Contract Employees 443 140 583
Total 5,026 1,988 7,014


Direct exchange lines per employee

Year

2007 2006 2005 2004 2003
Direct Exchange Lines per Employee 198 173 130 120 115


A Special VRS Scheme
The Company introduced a special VRS Scheme to assist those employees who had not been eligible for voluntary retirement under the Company’s original VRS.

The employees we sought to assist were those who desired early retirement on grounds of poor health.

The special VRS proved to be a boon for those of our employees who would otherwise have had no recourse to an early retirement.

The Importance of a Life beyond Work

A close knit family is built on interaction at various levels. SLT recognises the need to enjoy ‘social up time’ and to this end the Company encourages and supports a full calendar of extracurricular events that encompass a gamut of activity such as sport, cultural events, outings and get-togethers.

Team spirit and cohesiveness are to the fore here.

 
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