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Why did SLT introduce a new Broadband usage meter?

To provide you with the most accurate Broadband usage report which you can depend on, and to help you to better manage your monthly package volume, resulting in hassle free web surfing.

What are the new enhancements of SLT Broadband usage meter?

  • New SLT broadband usage meter comes with real time broadband usage updates.
  • Indicates Peak and Off-Peak volumes separately.
  • Shows the remaining volume with different colour strips.
  • Daily usage summary.
  • Protocol base usage summary.

What do you mean by time bands?

We have divided a day into two separate slots (or bands), by considering the demands in web surfing.

  • Peak time period –  08.00 to 00.00 hrs.
  • Off-peak time period – 00.00 to 08.00 hrs.

Can we use peak download volume allocation for downloads & uploads during the off-peak hours?

Yes. However, this will happen if and when you have utilized 100% of your free volume provided.

I am not clear about my uplink data usage?

SLT broadband give you the freedom to upload your data at any time of the day without consuming your peak data allocation. Your uplink data will be consumed from your off peak free data allocation.

The information shown in the Broadband usage meter is clear to me. But how can I know access details of my broadband connection for a particular month?

If you need to verify your Broadband access details due to any uncertainty on data misuse by an unauthorized party, please call 1212. Our team is always ready to help you.

What will happen if I use more than my package data capacity in a month?

Your internet speed will be reduced according to the fair user policy (but speed will not be reduced when you browse SLT corporate website). We recommend you to procure extra GB for your additional data requirement or upgrade your data package to a higher one in future.

How can I find out how much data I currently use or my monthly data history?

You can check your usage pattern for current and previous two months from the usage meter.

Will unused data be applied to a future month?

No your data cannot be carried forward to next month.

Can I use my credit card to procure extra GB?

Yes we have a prepaid option in usage meter to buy online extra GB

My package data amount has been changed?

This might be due to a package upgrade or downgrade or due to a package suspension and resumption with respect to a bill payment issue. At these instances your data amount will be shown prorated based on new package activation or resumption date.

I feel my data has been reduced without my knowledge?

This might be due to an unauthorized access of your broadband Wi-Fi user name or password. We advise you to change your password from time to time to eliminate these issues. Also another instance is mobile and PC application updates happening without your knowledge. (Ex: Microsoft updates, smart phone app updates) please check the device software settings and disable if unnecessary updates are taking place.

Can I call SLT and obtain Extra GB other than login to usage meter and obtaining it?

Yes, you can dial 011-2121212 and check your remaining volume balance and order extra GB. Also you can call 1212 and ask contact center officers support.

Can I download protocol based usage reports?

Yes you can download in PDF format after you have logged on to the usage meter and subscribed for this service.

How can I unsubscribe from protocol based usage reports?

After the initial month of subscription, you can login to the usage meter and unsubscribe from this service.

How does SLT Broadband usage meter work?

At the beginning of every month, peak download volume and the total volume will be allocated as per your Broadband package.

e.g: Web Family Plus package

Web Family Plus package (at the beginning of the month)

Peak download volume = 33 GB

Total volume = 66 GB

Below diagrams show customer monthly usage life cycle

At the beginning of the month

Customer receives total allocated volume showing 100% on peak and total volume depicted by horizontal bars as shown below.

In the middle of the volume consumption

Peak Download volume is fully consumed

Free volume given for off-peak downloads, off-peak uploads, peak uploads are fully utilized

Transferring Peak Download volume for off-peak download and upload

All Volume has been fully utilized

What are the top protocol types and their descriptions shown in our usage reports?

No

Protocol

Description

1

Google

Some of Google and its applications' traffic might not be sub classified appropriately in Loadable Traffic Identification Package. Since Google applications are tightly coupled with each other, traffic which cannot be classified as related to the appropriate applications will be recognized

2

SSL

Refer to Secure Sockets Layer.

3

BitTorrent UTP

A sub-protocol of the BitTorrent peer-to-peer protocol. BitTorrent UDP file transfer protocol.

4

UDP

Refer to User Datagram Protocol.

5

YouTube

A popular video sharing website that allows user to upload and stream videos

6

Google Cloud Storage

Google Cloud Storage is an online file storage service for storing and accessing data.

7

Facebook

A social networking website that allows uploading of photographic and video content.

8

HTTP

Refers to Hypertext Transfer Protocol. HTTP

9

Skype PC2PC AudioVideo

A peer-to-peer VoIP application that uses a proprietary protocol for encryption and communication. Both Chat and Calls between 2 PC will be reported as Skype PC2PC.

10

Viber Call

A voice-over-IP application for making voice calls between iPhone clients.

11

Other TCP Protocol

Unclassified Transmission Control Protocol

12

BitTorrent DHT

A peer-to-peer file-sharing client and protocol. Recognized by a fixed pattern signature refined from HTTP, TCP and UDP.

13

BitTorrent

A peer-to-peer file-sharing client and protocol. Recognized by a fixed pattern signature refined from HTTP, TCP and UDP.

14

iCloud

iCloud is a cloud storage and cloud computing service. This service allows users to store data such as music and iOS applications on remote computer servers for download to multiple devices such as iOS-based devices running iOS 5 or later, and personal computers running OS X 10.7.2 Lion or later, or Microsoft Windows (Windows Vista service pack 2 or later).

15

STUN

Refer to Simple Traversal of UDP through NATs.

16

BitTorrent Encrypted

A peer-to-peer file-sharing client and protocol. Recognized by a fixed pattern signature refined from HTTP, TCP and UDP.

17

Whatsapp Video Call

A video call service for WhatsApp users. Currently, available on Android operating system only.

18

WhatsApp

A popular Instant Messaging application for mobile phones

19

Windows Update

Traffic associated with updates for Microsoft's Windows operating system.

20

Facebook Voice

Facebook Voice is an audio and video chat platform provided by Facebook, as part of the Facebook Messenger. The protocol includes only the voice/video calls and not chat flows which are marked as Facebook.

21

Google Drive

A cloud files storage application. Google Drive traffic is not recognized on iPhone and iPad

22

YouTube Web

Protocol for non-video traffic on YouTube (application or website) across all platforms.

23

OneDrive

File hosting service by Microsoft

24

HTTPv2

Refer to Hypertext Transfer Protocol.

25

Gmail

Web-based email service. Once you log in to Gmail, all email user actions are recognized as Gmail. Upload, download, and accessing of Google services from Gmail are recognized as Google.

26

Facebook Video

The Facebook Video protocol is used to mark the video traffic that are sourced by Facebook

27

Google Play

An online third-party application store for Android mobile phones.

28

FaceTime

Video calling software application and related protocol developed by Apple for iPhone.

29

Instagram

A free photo sharing application that allows users to take photos, apply a filter, and share it on the service or a variety of other social networking services.

30

DNS

The Domain Name Systems (DNS) protocol is used to translate domain names into IP addresses.

31

Dropbox

A file storage service.

32

Microsoft Office 365

A subscription-based service which offers access to various services and software built around the Microsoft Office platform.

33

WhatsApp Call

A VoIP service for WhatsApp users. Currently, available on Android operating systems only.

34

Facebook Messenger

Instant messaging application from Facebook. Text chats and multimedia messages are recognized as Facebook Messenger.

35

SMTP

Refer to Simple Mail Transfer Protocol.

36

Apple Photo Stream

Apple's cloud photo storage and sharing application

37

Instagram Video

Instagram Video is the video streaming service of Instagram. Approximately 90% of video traffic is recognized on Android and iPhone devices. Instagram Video traffic is recognized as Instagram traffic on PC devices.

38

WeTransfer

WeTransfer is a cloud-based file transfer service based in Amsterdam designed to send small to large files.

39

Existing or Unmanaged Session

Includes TCP flows that do not contain initial handshake messages, that is, syn, syn ack packets. It also includes flows that generate flow allocation failures.

40

FTP

Refer to File Transfer Protocol

41

Viber

A voice-over-IP application for making voice calls.

42

RTP MP2T

Refer to Real Time Transport Protocol.

43

RTMP

RTMP is a Real Time Messaging Protocol for streaming audio, video and data over the Internet,

44

Dailymotion

An online video streaming website.

45

Yahoo Mail

An email provided by Yahoo!

46

MPEG

An ISO/ITU standard for compressing digital video.

47

Microsoft Update

Microsoft Update is software update traffic for Microsoft products.

48

Google Maps

A Google geographical mapping service.

49

iTunes App Store

The service allows users to browse and download applications from the iTunes Store that were developed with the iOS SDK published through Apple Inc. Initial setup of this application uses the iTunes control service, meaning that the traffic during this process is classifies as iTunes. The completed download traffic is classified as iTunes App Store.

50

Snapchat

A photo messaging application. Snapchat uses Google Cloud storage for its backend data

51

Netflix

Netflix provides streaming movies and TV shows.

52

TeamViewer

A computer software package for remote control, desktop sharing, and file transfer between computers. The software operates with the Microsoft Windows, Mac OS X, Linux, iOS, and Android operating systems. It is possible to access a machine running TeamViewer with a web browser.

53

PC: DOTA 2

An online video game.

54

No Payload

Reclassifies unknown flows that don't have a layer5 payload.

55

LINE Call

LINE Call is an application for free internet calls developed by LINE

56

Cloud Storage

Cloud Storage represents traffic generated by upload or download of contents from various cloud services.

57

QUIC

An experimental transport layer network protocol

58

RDP

Refer to Remote Desktop Protocol.

59

ISAKMP

ISAKMP (Internet Security Association and Key Management Protocol) is a protocol for establishing Security Associations (SA) and cryptographic keys in an Internet environment. The protocol is defined by RFC 2408.

60

Microsoft SQL

A relational model database server produced by Microsoft. Recognized by a fixed pattern

61

OpenVPN

Offers private path to access network resources and services securely.

62

WeChat Voice

WeChat is a mobile phone text and voice messaging communication service. WeChat uses Google map services to share the location. WeChat also uses TencentGeneric application to load the stickers in the case of Android.

63

PPTP

Refer to Point-to-Point Tunneling Protocol

64

UC Browser

UC Browser is a web browser designed for smartphones and personal digital devices.

65

Speedtest

An internet speed test website that measures the speed of broadband connections. Due to encrypted nature of the traffic, analyzers for Speed test do not work if the nature of the traffic is SSL. And works partially if the nature of the traffic is HTTP. Speedtest Protocol recognition includes these speedtest portals apart from ookla.com/speedtest.net

66

iTunes

An online marketplace for digital audio and video owned and operated by Apple. All audio and video downloads from the iTunes website is recognized as iTunes, although the transfers take place over HTTP.

67

Apple Updates

Update traffic for all Apple products and its OS

68

NTP

Refer to Network Time Protocol.

69

Yahoo

Yahoo website

70

Apple Push Notification Service

An instant messaging service. It uses push technology through a constantly-open IP connection

71

Outlook.com

Outlook.com is a free web-based email service run by Microsoft.

72

Google+Hangout

Google+Hangout is an instant messaging and video chat platform provided by Google. Since

73

HTTP Live Streaming (HLS)

HTTP Live Streaming (also known as HLS) is an HTTP-based media streaming communications protocol implemented by Apple Inc

74

Skype Generic

A peer-to-peer VoIP application that uses a proprietary protocol for encryption and communication. In addition to communication between PC users, Skype allows users to send and receive calls to and from the PSTN (services called SkypeOut and SkypeIn, respectively). All SkypeOut/SkypeIn phone calls are reported as SkypeOut. Both Chat and Calls between 2 PC will be reported as Skype PC2PC.

75

ISAKMP followed VPN

ISAKMP (Internet Security Association and Key Management Protocol) is a protocol for establishing Security Associations (SA) and cryptographic keys in an Internet environment. The protocol is defined by RFC 2408.

76

Pinterest

A photo sharing website.

77

PC: Valve's Steam Service

Steam is a digital distribution platform developed by Valve Corporation, which offers digital rights management (DRM), multiplayer gaming, video streaming and social networking services.

78

Software Download

Software Download represents download traffic of different applications.

79

Opera Mini

A web browser designed primarily for mobile phones, but also for smartphones and personal digital assistants. Opera Mini fetches all content through a proxy server that reformats web pages into a format more suitable for small screens. A page is compressed and delivered to the phone in a markup language called OBML (Opera Binary Markup Language).

80

Skype

A peer-to-peer VoIP application that uses a proprietary protocol for encryption and communication. In addition to communication between PC users, Skype allows users to send and receive calls to and from the PSTN (services called SkypeOut and SkypeIn, respectively). All SkypeOut/SkypeIn phone calls are reported as SkypeOut. Both Chat and Calls between 2 PC will be reported as Skype PC2PC.

81

Apple iMessage

iMessage is Apple’s instant messaging service. Apple uses iCloud for data back-up for camera roll, device settings, app data, messages (iMessage, SMS, and MMS), etc. Hence, you may observe iCloud while using iMessage.

82

SSH

Refer to Secure Shell.

83

SPDY

An application layer protocol enabled on the latest versions of Google applications, SPDY

84

Mega

Mega is a file sharing & network storage service (relaunch of what was earlier known as megaupload)

85

Thunder

A peer-to-peer file-sharing client, network, and protocol that is also capable of conducting file transfers over HTTP. Recognized by a fixed pattern signature refined from UDP or TCP and recognized by dynamic structural pattern within one or more packets.

86

WebRTC

WebRTC is a free, open project that enables web browsers with Real-Time Communications (RTC) capabilities via simple JavaScript APIs.

87

SIP Data

Session Initiation Protocol data.

88

Google_Hangout AudioVideo

Google+Hangout is an instant messaging and video chat platform provided by Google. Since Google+ Hangout uses common infrastructure of Google, the chat messages are classified as Google.

89

Google Duo

Google Duo is a video chat mobile application developed by Google, available on the Android

90

Windows Live

A collective brand name for a set of services and software products from Microsoft. The majority of these services are Web applications, accessible from a browser.

91

IPsec

Refer to IP Security

92

Avast Antivirus Update

Update of antivirus sofrware provided by Avast

93

Bing

Bing is a web search engine that provides search services for web, video, image, and map products.

94

IMAPS

Refer to Internet Message Access Protocol.

95

BitTorrent UDP

A peer-to-peer file-sharing client and protocol over User datagram Protocol

96

IMAP

Refer to Internet Message Access Protocol.

97

Tencent

An instant messaging application which supports file transfer, voice calls, email and music.

98

Twitter

A social messaging utility.

99

Amazon

Amazon website.

100

PC Games: Other

Other unclassified PC games.

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