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SLT Broadband - Terms and Conditions

Welcome to SLT broadband and thank you for choosing SLT as your Internet service provider

PLEASE READ THIS THOROUGHLY BEFORE ACCESSING THE SERVICE AND IF YOU DO AGREE TO THE TERMS YOU MAY PROCEED AND YOU WILL BE BOUND BY THE TERMS SET FORTH BELOW AND SHALL CONSTITUTE YOUR AGREEMENT TO COMPLY WITH THE TERMS. BY ACTIVATING THE SERVICES YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO THESE TERMS & CONDITIONS AS SETOUT HEREUNDER. IF YOU ARE NOT SATISFIED WITH THE TERMS OR DO NOT WISH TO BE BOUND BY THIS OR ANY MODIFICATIONS WHICH MAY BE MADE BY SLT FROM TIME TO TIME (AS DESCRIBED HEREIN) OR IF THIS TERMS & CONDITIONS ARE UNACCEPTABLE TO YOU, YOU MAY IMMEDIATELY DISCONNECT OR NOT USE THE SERVICE.

General 


The User shall agree to treat this as constituting a formal service contract, which shall form a part and parcel of the New Connection Agreement or telephone services (Megaline) Agreement and Broadband Service Agreement entered into by the parties.
 
SLT's intention for imposing terms & conditions is not to impose restrictions that are contrary to SLT's established culture of openness, norms, trust and integrity but to protect Users, Internet community, the company itself and the society from unlawful or damaging actions by individuals, either intentionally or unintentionally.
 
Users are generally expected to act in a prudent and reasonable manner and to adhere to commonly accepted practices of the Internet community. For the most part, simply exercising good judgment and common sense while using the Service should enable Users to remain within the purview of acceptable conduct as further described in these terms & conditions. The categories listed below are intended merely to serve as guidelines regarding appropriate and inappropriate conduct; the list is by no means exhaustive and should not be interpreted as such.  
 
Unfiltered Service: SLT cannot control the content that the User will receive, that is SLT is providing the User with unfiltered access to Internet and SLT has no obligation to monitor it either. However User agrees that SLT has the right to electronically monitor the service from time to time and to disclose such information to any law, regulation or other legal bodies as and when it's necessary to continue providing proper service or to protect its users.

Privacy of Data: Data transferred through the SLT network or Internet in general is not confidential. SLT can not guarantee the privacy, protection or integrity of any such data.
 
Web Hosting: SLT reserves the right to refuse the posting or publishing of information in part or in whole, in its sole discretion, which are unacceptable or are in violation of this Agreement.
 
No System Backup: SLT does not effect system backups on any User's E-mail account/s or any web contents which are hosted on SLT servers. SLT should not be held responsible for any lost of email attachments, any email message contents regardless of the reasoning for data loss or system causes.
 
Non-transferable: SLT accounts are for use by the User only and hence not transferable.
 
Corporate Investigations: SLT will cooperate with appropriate law enforcement agencies and other parties involved in investigating claims of illegal or inappropriate activity. SLT reserves the right to disclose User information to such external parties as law demands.

Unauthorized Activities


User is not authorized to use the internet facility for an activity which violates a Law/Regulation/Rule/Order issued by the Government/Parliament/ Regulatory Bodies/Legal body or a Court of Law. Unauthorized activities for USER are listed below but this list is not exhaustive and if the User has any doubt he/she/it should seek the assistance of SLT in order to clarify such issues.
 
Any attempt on the part of the User to access or modify unauthorized computer system information or to interfere with  normal system operations, which might result in causing a denial of service to other users, whether successful or not, or to gain access to any account, not belonging to that User ( spoofing), including but not limited to ‘hacking’ (attempt to circumvent authentication or security of any host, network or account) - on SLT’s  equipment, or of any computer system or network accessed via SLT’s communications services – will result in the  immediate suspension of the services. These unauthorized activities include, but are not limited to :

  • Guessing at or using passwords other than the User’s own, or any such unauthorized attempts.  
  • •Sharing User’s own password(s) and account(s) with others not authorized by SLT to use said password(s) and account(s).
  • Accessing or attempting to access information that does not have public access permission.
  • Accessing any computer system on which the User or the public is not welcome.
  • •Any attempt to obtain or actually obtaining service, using any means and / or device, with an intent to avoid payment for such services.

Any action by a User which, in SLT’s sole opinion, restricts or inhibits other clients from using and enjoying the services offered  by SLT is strictly prohibited. This includes but is not limited to the use of vulgar language;  committing, or discussing with the intention to commit, illegal activities, publication, transmission, reception, data exchange, mail posting, news posting, news reading or any other form of transfer of data, material, information or software in violation of any law is prohibited and is a breach of the Service Agreement.  
 
The User may not use their SLT Broadband service connection to run programs or servers that provide network content or connectivity to any third party not at the location where the connection is installed. Examples of prohibited programs include but are not limited to, mail, FTP, HTTP, game, newsgroup, proxy servers.
 

The User may not resell or otherwise charge others for the use of their internet connection. This service is for recreational, individual use only and may not be used for shared use for resale, commercial use etc.

Spamming: User shall not  use the internet services to send unsolicited email (also known as ‘ SPAM ') to anyone residing on SLT servers or through SLT servers (also known as ‘relay') or when dialed in or connected to the SLT network.The following types of email sent shall be construed as spam.

  • Forged From or/and To address/addresses other than From the actual sender or/and To the actual recipient.  
  • Unsolicited bulk emails sent as advertisements, promotions etc  
  • •Mass e-mails (email bombs or flooding) carried out by automated programs or viruses, worms and Trojans.
  • Emails not requested by the recipient.
  • Message subject not related to the contents of the email body.

System abuse is strictly prohibited. Exploiting the security of the network which includes but not be limited to crack passwords or security encryption codes, access data not intended for the user (sniff network traffic) and scanning for live network resources on SLT or other networks is not entertained at any level and will results in immediate termination of Service and hold the User financially liable for any damage, and if applicable, instituting legal action against the user.  
 
User shall not attempt to interfere or hinder the service provided to any other user, host or network (denial of service attacks). This includes, but is not limited to flooding of networks, deliberate attempts to overload a server or a service.  
 
User is prohibited to misusing the internet services including, but not limited to,

  • E-Mail Relay: Any use of another party's electronic mail server to relay e-mail without express permission from such other party is prohibited.  
  • To carry out or assist or attempt to carry out mail bombing or any other activity which overloads any mail box with huge e- mail(s) or a large number of e – mails.  
  •  Creating, transmitting, storing or publishing any information or software which contains a Virus, Trojans, Worm or other harmful component.
  • •Knowingly or negligently transmitting or uploading any electronic material (including, without limit, files that contain viruses, corrupted files, or any other similar software or programs) which is known to cause or likely to cause, interrupt, damage, destroy or limit the functionality of any computer software, hardware or  telecommunications equipment owned by SLT or any other internet user or person.  
  • Allowing activities that invade another’s privacy, cause annoyance, inconvenience or needless anxiety to any person
  • Post, transmit, publish, reproduce or distribute information, software or other material obtained through the Service which is protected by copyright, patent or any other intellectual proprietary rights, without obtaining the prior approval of the copyright owner or right holder.  
  • Transmit or post on web sites any information pertaining to SLT or any other network and the disclosure of it deemed threatening to the normal functioning of such networks.
  • •To run port-scanning software or similar programs.
  • •To infringe or facilitate infringement of any intellectual property right of any person.
  • • For any purpose which against public interest, public order or national harmony.
  • • In violation of any laws relating to unfair competition, anti – discrimination or false advertising.

Security


Select a sensible user name as the login account where ever applicable.


Use a strong password to the login account and revise passwords at least in every 3 months period. It's the sole responsibility of the User to maintain a strong password as above.  


User should not divulge his/her user name or should not act in such a way that may reveal such information to Third Parties whom cannot be held responsible in the case of any breach of terms set forth in this document.


SLT may request the User to change his/her/its User ID and/or password if deemed necessary.


The User is responsible for taking all reasonable steps necessary to secure his/her computer resources so that only authorized users can gain access to such resources.


If the User notices any misuse of his/her/its account or security breach through his/her/its account, it's the User’s sole responsibility to immediately inform SLT of the same in writing.


Use up to date Virus Guard and Spam filter software in User's computer equipments. Broadband users are advised to install a personal firewall.

 
Fair Usage

Fair Usage (applicable only for unlimited package users): SLT wishes to ensure that the SLT Broadband service be fast & available for Users at all times. Therefore SLT views that vast majority of Users should not be suffered from a slower service because of a very small number of high volume users. To ensure fairness to all customers, SLT monitor the usage of Users & seeks to manage User's usage by throttling their speed to a much lower speed when they reach the threshold volume as mentioned in the package details.


Certain software/applications that are used by a small number of Users to send and receive files containing very large amounts of data (including without limitation traffic from peer-to-peer software/applications or file sharing software) may cause network congestion and can negatively impact the speed at which other Users can access the internet. As such SLT does not guarantee a service level and/or connectivity to users of peer-to-peer or file sharing software/applications. The Users are reminded that the software (as mentioned above) allows the download of illegal content which SLT prohibits, which is an infringement of copyright and/or intellectual property rights.  
 
Disclaimer


SLT does not control the information passing through the SLT system or Internet and use of any information passing through SLT is at User's own risk. Neither SLT nor its contractors, its affiliates or their respective employees should be held liable for any loss, damage or service interruptions which may results from using the service.
SLT does not guarantee that the service will be uninterrupted or error free. SLT will provide every effort in good faith to ensure that its services are available as much as possible with minimal service interruptions.


In no circumstance will SLT be liable for any claims resulting from the use or inability to use SLT services - including, but not limited to, service interruptions, client errors, Internet connectivity problems, miscommunications, unauthorized access to SLT servers, Internet bandwidth congestion, power failures, vandalism, and natural disasters.SLT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES,INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF BUSINESS OR BUSINESS OPPORTUNITY, LOSS OF USE, ETC., EVEN IF ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.


SLT shall not be held responsible for negligence, any willful damage, unauthorized act, unlawful act on the part of the User/user including but not limited to virus or spam downloads and uploads resulting from User's actions and/or his terminal equipment which are beyond the control of SLT.


User should dial 1212 to access SLT User Support.


If the Users are experiencing live attacks from any of the computer resources belonging to SLT, they should immediately inform SLT’s 24 hour Network Operation Center on 1212 and submit a complaint.


Any complaints regarding any violation of these terms & conditions by any person, including Users that have accessed the Service through the complainant’s account, shall reach SLT via email to SLT. Please include all applicable information that may be useful for SLT for investigating the complaints. SLT will notify the misusers, of complaints received by SLT regarding each incident of alleged violation of these terms & conditions by the licensees of the Service of such misusers. All misusers shall promptly investigate all such complaints and take all necessary actions to remedy any actual violations of these Terms and Conditions.  All Users shall identify a representative for the purposes of receiving such communications. SLT reserve the right to install and use, or to have the Users install and use, any appropriate devices to prevent violations of these Terms and Conditions, including devices designed to filter or terminate access to the Services provided by SLT.


SLT may modify the contents of this agreement from time to time and the User's continued use of SLT services after such modification deemed to be User's acceptance of such modifications and will be bound by such modifications.


SLT advices its Users to review terms & conditions from time to time, which is published at SLT web site. For any clarifications of terms & conditions in this document please forward it by email addressed to abuse@sltnet.lk. If the User finds something unacceptable the User must immediately stop using the service and inform SLT.


Suspend Service: SLT reserves the right to suspend any user account due to any reason attributable to any violation stipulated above or otherwise.


BY CONTINUING TO USE THE SERVICE, I ACKNOWLEDGE THAT I HAVE READ AND FULLY UNDERSTOOD ALL THE TERMS AND CONDITIONS SETFORTH ABOVE AND I AGREE TO ABIDE BY THOSE TERMS AND CONDITIONS.

 

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