Teleshops
Another important facet of our customer care system is the Teleshop concept. Beginning in 1997 with just four, today we have established 21 of these shops.

The Teleshop was designed to be a one-stop centre performing a variety of functions. Customers can pay their bills, register for a new phone, invest in a range of new equipment or even lodge a complaint in a customer friendly environment.

Our goal was to create a single location which could handle as many customer requirements as possible, reducing inconvenience levels to a minimum. The Teleshops have increased levels of customer satisfaction and generated enormous goodwill.

This concept was primarily driven by our focus on improving quality of service and customer care. Thus, a considerable emphasis has been placed on a continuous development of staff competencies, helping them discharge their duties professionally and also helping them to cope with new technologies as they become available, through our ever expanding product menu.

Another exciting prospect that has been lined up for implementation soon, is SLT's e-commerce operation via the e-teleshop section of our website. This e-enabling will let customers have access to the products of SLT via the ease of the Internet. We plan to expand this facility further, to offer on-line registration for SLT's services and on-line payments of bills.

The Teleshops have proved to be the largest sales channel of the SLT, through their convenience and comprehensive service offer.