The Growth of the ‘Net’
Tapping the vast resources of the Internet was an obvious step for SLT, along the communications highway. From 3,683 customers in 1997, Internet customer base grew up to 33,208 as at 31 December 2001. Over the year 2001 alone, our customer base grew by 800%.

The Internet is, without doubt, the growth area of the future, and much of SLT's expansion will feature web based and Internet based solutions.

When SLT launched SLT Net, its own arm to introduce web based services such as e-mail and access to the Internet, it opened a whole new world of knowledge, communication and opportunity to the people of Sri Lanka.

SLT currently provides a state-of-the-art Internet Product Portfolio which includes:

PSTN Dial-up at 56 kbps

ISDN Dial-up at 64 kbps and 128 kbps

Internet Leased Line Services at 64 kbps, 128 kbps, 256 kbps and    512 kbps and 2 Mbps.

Client Mail Server Installations

Web Hosting

Complementing this substantial growth, the Internet Backbone bandwidth was enhanced to an aggregate of 18 Mbps.

Dial-up port capacity was enhanced during this year. Regional access servers were further expanded to Maradana, Havelock Town, Kandy and Galle, thereby significantly improving the quality of service.

SLTNet became a member of the Asia Pacific Network Information Centre (APNIC), which is a registry for management and a centre of Internet Protocol (IP) address blocks.

For the future, a fully fledged call centre will be in place by the year 2003. This will consist of a Management Information System (MIS) and a comprehensive Trouble Ticket Handling and Escalation System. Integrated Voice Response (IVR) and Computer Telephony Integration functionalities will also be incorporated in this new system. Our capacity to provide on-line assistance to customers will be greatly improved as a result.