Billing and Collection
We have made significant gains in recovery of dues and management of costs.

In terms of billing and collection, our collection rate for domestic telephone revenues improved radically from 70% to 99%. The debt holding ratio also improved from 4.88 to 3.67 months.

Credit control was improved in June 2001, with a commensurate increase in collections from 26% to 66%. We aim to achieve a collection level of 80% for 2002, through further development and streamlining of our credit control procedures.

Collection of revenue from subscribers to the Internet was comparatively low. This was due in the main, to the fact that we were unable to fully reap the benefits of planned efforts to improve billing procedures and optimise credit controls.

Also on the cards is a new, flexible billing system which can accommodate a wide range of customer friendly packages and discount schemes.