Enhancing the Quality of Work
A complete refurbishment of our human resource policy has been one of the corner-stones of our new management strategy. This has led to a fundamental re-think of basic company policy, on this issue.

Change has become a "way of life" in our business. Managing change successfully requires a harmonizing of organisational change with the human factor.

This is why we have devoted considerable energy and resources towards training employees and providing a new motivation and finesse to their work. Our place as market leader and trend setter will be guaranteed only if we can ensure that our human resources can continue to adapt and respond to new situations.

For the year 2001, we focussed our training efforts on providing management competency and skill development to middle level staff, attitude and skill development to lower grades, computer literacy and usage of e-mail and Internet facilities to clerical and allied service staff and market orientation and financial literacy across all grades. We also upgraded technical knowledge of our skilled staff to enable them to cope with new technology and the demands for quality service. Of particular emphasis were the areas of large scale optical fibre failure recovery, preventive maintenance of outside plant, and emergency handling of switching systems.

One of the important changes introduced in the beginning of 2001 was the concept of performance evaluation feed back. This will help employees identify their strengths and weaknesses and develop accordingly. Also introduced in 2001 were new examinations leading to promotion and also for new recruitment.

Worker safety is another area of prime importance to SLT. Modern safety equipment is in place, and this is supplemented by intensive training. The Company has made it compulsory for all technical staff to use the safety equipment relevant to their areas of work.