A
New Focus Over the past five years
we have focussed our efforts on:
Strengthening access to our network by adding
new customs.
Developing the infrastructure necessary to
build a telecommunications
network of truly international standard.
Improving Customer Care and Fault Management
Systems.
Expanding our customer base.
Improving the quality of Internet services
with a view to facilitating e-commerce,
enabling our customers to venture into new
businesses (new business
models).
Re-balancing tariffs and improving billing
systems.
Developing customer relations.
Providing new opportunities for human resource
development.
We recognise the need
to take advantage of the rapid expansion and advancement
in the field of communications, and the resultant
need to re-focus for the future. At the same time,
it has become necessary to build our infrastructure,
business practice and train our workforce to deliver
a service of international repute. These are some
of the areas we will concentrate on:
Diversifying our sources of revenue through
the introduction of new services
and cost-cutting exercises.
Effective management strategies that will
enhance customer satisfaction
and improve the quality of our management
data.
The introduction of new business areas and
the development of skills within
the organization to market these new products.
Building a work environment that is challenging,
productive and which generates
pride in all its members.
Playing an integral role in the further liberalisation
of the telecom industry.
Improving the quality of our service and service
delivery.
