| Productivity
Improvement
Productivity has risen
sharply over the last five years. This is illustrated
through the ratio of Direct Exchange Lines to
Number of Employees over this period. From an
employee base of 8,721 supporting 315,865 lines
in 1997, the ratio has improved to 8,487 employees
supporting 704,095 lines. This is an improvement
of 235% over the last five years.
5S and Kaizan
The 5S concept forms the
foundation for all other Kaizan and total quality
management programmes. Care for the workplace,
equipment and good work ethics and practices are
the main products of these programmes. From early
2002, we began to take 5S and Kaizan principles
across the entire company.
The benefits of these programmes
are already beginning to show. Worker enthusiasm
and acceptance is very high.
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